Support

Email support@familykeep.dev and we'll get back to you, usually within two business days. Please don't attach your documents: we never need them to help.

Make a backup

Settings → Back up. Choose Full (original quality) or Compact (small enough to email), set a backup password, then save the file to your files, a cloud drive or email. Keep the password somewhere safe: nobody can recover it.

Restore a backup

On a new phone, open Family Keep and tap Restore from a backup file. On a phone already set up, use Settings → Restore from a backup and choose Merge (keeps the newest copy of each document) or Replace.

Move to a new phone

Put both phones on the same Wi-Fi. On the old phone: Settings → Move to a new phone → Show the code. On the new phone, open Family Keep, tap I'm moving from another phone and scan the code. It works between Android and iPhone, and continues where it stopped if the connection drops.

Reminders aren't arriving

• Check Settings → Reminders: is the destination Calendar or Notifications, and did you allow that permission?
• For Calendar reminders, make sure the "Family Keep" calendar (or the one you chose) is turned on in your calendar app.
• On Android, battery savers can delay notifications. Allow Family Keep to run unrestricted if reminders come late.

Forgot the app password

If fingerprint, face or screen-lock unlock is on, use that and set a new password in Settings → Lock and password. If not, the vault cannot be opened without the password; that's what keeps it safe. Restore from a backup instead.

Purchases

To restore the unlock on a new phone, open Settings → Restore purchase while signed in to the same Google or Apple account. Refunds are handled by Google Play or the App Store.

Delete everything

Settings → Erase everything on this phone removes the vault and its keys. Make a backup first if you want to keep anything.